Applecare - worth it?
Posted: March 14th, 2009, 1:01 pm
People often whinge online about this - not my experience.
15m old MacBook pro had a video failure - NVIDIA Card - OK we all know this was a poor batch.
Applecare very courteously apologised for this after confirming it in store.
Asked if I could manage with my other MacBook pro and offered to remove disk so I could buy an external case if data very crucial or sensitive.
A 14-21 day repair time given.
Rang 2 days later to say "We've found a replacement part it's on its way by Courier"
Rang next day - "Part here - being fitted".
Rang 3 hours later - all OK with video but we checked your system and the drive is giving an early indicator of failure
There's only one replacement drive in the stores so we've reserved it for you.
CONVERSATION AS FOLLOWS:
MacBookStore: Are you fully backed up?
ME: "OOps! not the last 3 days as I was travelling when video failed and couldn't connect to timemachine"
MacBookStore: "No problem - I'll copy the data across from old computer to new drive. There's normally a £35 charge but we'll waive it as two parts shouldn't fail in 15 months. Its not the quality we expect. We're also going to do an intensive check on each part of the system. Can you wait until tomorrow to pick it up so we can do the intensive check please?"
ME: (picking myself off the floor - I'm used to the response from PC makers "of its your fault!")
"Duh! Yes!"
MacBookStore: "Great Thanks"
They thanked me? They repaired it in 4 days!!!
Now I know why businesses are moving over to Apple!!
!!!! Thanks Applecare and Brent Cross, London !!!!
... So anyone wondering about Applecare - My experience - 120% WORTH IT!!!
(Apologies for the blatent advert for Apple Staff - but when you get service like this, it should be shouted about!)
Nick Lockett
DL LEGAL LLP
CCOMMS.COM
DLLEGAL.COM
15m old MacBook pro had a video failure - NVIDIA Card - OK we all know this was a poor batch.
Applecare very courteously apologised for this after confirming it in store.
Asked if I could manage with my other MacBook pro and offered to remove disk so I could buy an external case if data very crucial or sensitive.
A 14-21 day repair time given.
Rang 2 days later to say "We've found a replacement part it's on its way by Courier"
Rang next day - "Part here - being fitted".
Rang 3 hours later - all OK with video but we checked your system and the drive is giving an early indicator of failure
There's only one replacement drive in the stores so we've reserved it for you.
CONVERSATION AS FOLLOWS:
MacBookStore: Are you fully backed up?
ME: "OOps! not the last 3 days as I was travelling when video failed and couldn't connect to timemachine"
MacBookStore: "No problem - I'll copy the data across from old computer to new drive. There's normally a £35 charge but we'll waive it as two parts shouldn't fail in 15 months. Its not the quality we expect. We're also going to do an intensive check on each part of the system. Can you wait until tomorrow to pick it up so we can do the intensive check please?"
ME: (picking myself off the floor - I'm used to the response from PC makers "of its your fault!")
"Duh! Yes!"
MacBookStore: "Great Thanks"
They thanked me? They repaired it in 4 days!!!
Now I know why businesses are moving over to Apple!!
!!!! Thanks Applecare and Brent Cross, London !!!!
... So anyone wondering about Applecare - My experience - 120% WORTH IT!!!
(Apologies for the blatent advert for Apple Staff - but when you get service like this, it should be shouted about!)
Nick Lockett
DL LEGAL LLP
CCOMMS.COM
DLLEGAL.COM