My iTunes won't open!

Turboladdade · Post by **Turboladdade** » November 6th, 2009, 9:02 pm

I'm completely lost here. It's running fine in new user accounts you create so it must be something with just your own user account. I'm not sure what I could be missing here but I'll ask around and get back to you.

Meredith28 · Post by **Meredith28** » November 6th, 2009, 9:04 pm

ok thanks.

Turboladdade · Post by **Turboladdade** » November 6th, 2009, 9:06 pm

Hey, one more thing, try restarting your computer and holding down SHIFT immediately upon restart. This puts Mac OS X into safe mode. If successful it'll say "SAFE MODE" on the screen. Login to your user account and try opening iTunes now... see what happens?

Meredith28 · Post by **Meredith28** » November 6th, 2009, 10:17 pm

Ok I tried the safe mode, it took an extremely long time starting up and it still didn't open, on top of that my airport symbol at the top of my screen dissapeared and when I went into Internet connect it said my settings had been changed by another application, it kept giving me that notification and I couldn't even quit system preferences. I held down the power button till it shut off.

liquida · Post by **liquida** » November 6th, 2009, 10:44 pm

"Safe Mode" boots your Mac without unessential drivers and stuff, which would explain all that.

Turboladdade · Post by **Turboladdade** » November 8th, 2009, 11:09 pm

Try this. Make sure iTunes isn't running. Launch Console from the Applications/Utilities folder. In the window that appears, select "All Messages" from the panel on the left.

Now launch iTunes. After it fails to launch, go back to Console and see what's printed there. Perhaps copy and paste it here so we can all have a look.

Meredith28 · Post by **Meredith28** » November 12th, 2009, 12:52 am

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Mac OS X Version 10.4.11 (Build 8S2167)
2009-11-10 19:44:58 -0600
2009-11-10 19:44:58.403 loginwindow[67] FSResolveAliasWithMountFlags returned err = -43
2009-11-10 19:44:58.994 SystemUIServer[84] lang is:en
2009-11-10 19:44:59.415 HPEventHandler[89]: DebugAssert: Third Party Client: ((__null) != m_lock && 0 == (*__error())) Can't create semaphore lock [/Volumes/Development/HP/Mac-Software/mac-software/core/HPEventHandler/Sources/HPTMNotificationManager.cpp:60]
Nov 10 19:46:00 cmlati047 mDNSResponder: Repeated transitions for interface lo0 (127.0.0.1); delaying packets by 5 seconds
Nov 11 20:56:33 cmlati047 mDNSResponder: Repeated transitions for interface lo0 (127.0.0.1); delaying packets by 5 seconds
Nov 11 22:08:02 cmlati047 /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: Apple80211Scan() failed 16
Nov 11 22:08:02 cmlati047 /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: Apple80211Scan() failed 16
Nov 11 22:08:02 cmlati047 /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: Apple80211Scan() failed 16
Nov 11 23:25:47 cmlati047 mDNSResponder: Repeated transitions for interface lo0 (127.0.0.1); delaying packets by 5 seconds
Nov 11 23:49:27 cmlati047 crashdump[391]: iTunes crashed
Nov 11 23:49:28 cmlati047 crashdump[391]: crash report written to: /Users/meredith/Library/Logs/CrashReporter/iTunes.crash.log

Turboladdade · Post by **Turboladdade** » November 12th, 2009, 1:41 pm

Try opening the file mentioned toward the end there and post its contents.

Meredith28 wrote: Nov 11 23:49:27 cmlati047 crashdump[391]: iTunes crashed
Nov 11 23:49:28 cmlati047 crashdump[391]: crash report written to: /Users/meredith/Library/Logs/CrashReporter/iTunes.crash.log

Meredith28 · Post by **Meredith28** » November 15th, 2009, 3:49 pm

i hope this is what your talking about, there was alot, but this is the last paragraph..

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DiscRecordingContent.framework/Versions/A/DiscRecordingContent
0x94d6b000 - 0x94e1dfff com.apple.WebKit 4525.18	/System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x94e88000 - 0x94f4ffff com.apple.JavaScriptCore 4525.18	/System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x94f8b000 - 0x9557dfff com.apple.WebCore 4525.18.1	/System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
0x9587e000 - 0x95906fff com.apple.syncservices 2.5 (194)	/System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
0x96596000 - 0x9659afff com.apple.iPod 1.3 (13)	/System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0x969d3000 - 0x969d3fff com.apple.vecLib 3.3.1 (vecLib 3.3.1)	/System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x970ae000 - 0x970b3fff com.apple.agl 2.5.9 (AGL-2.5.9)	/System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x99a8b000 - 0x99ab4fff com.apple.CoreMediaPrivate 15.0	/System/Library/PrivateFrameworks/CoreMediaPrivate.framework/Versions/A/CoreMediaPrivate
0x9a41a000 - 0x9a420fff com.apple.ipodsynchronization 2.2 (36.0)	/System/Library/PrivateFrameworks/iPodSync.framework/Versions/A/iPodSync
0x9c082000 - 0x9c0c2fff com.apple.CoreMediaIOServicesPrivate 20.0	/System/Library/PrivateFrameworks/CoreMediaIOServicesPrivate.framework/Versions/A/CoreMediaIOServicesPrivate
0x9fb14000 - 0x9ff69fff com.apple.CoreGraphics 1.258.85 (???)	/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

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Host Name:      cmlati047
Date/Time:      2009-11-06 19:44:06.467 -0600
OS Version:     10.4.11 (Build 8S2167)
Report Version: 4

Command: iTunes
Path:    /Applications/iTunes.app/Contents/MacOS/iTunes
Parent:  WindowServer [286]

Version: 9.0.2 (9.0.2)

PID:    329
Thread: 0

Exception:  EXC_BAD_ACCESS (0x0001)
Codes:      KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
0   com.apple.CoreFoundation 	0x9080dfa7 CFRelease + 56
1   com.apple.CoreFoundation 	0x9083900a __CFBinaryPlistCreateObject + 3941
2   com.apple.CoreFoundation 	0x9082f623 __CFTryParseBinaryPlist + 177
3   com.apple.CoreFoundation 	0x9082e990 _CFPropertyListCreateFromXMLData + 150
4   com.apple.CoreFoundation 	0x9082e8f7 CFPropertyListCreateFromXMLData + 54
5   com.apple.CoreFoundation 	0x90837fa4 _loadXMLDomainIfStale + 387
6   com.apple.CoreFoundation 	0x908a117c copyXMLDomainDictionary + 38
7   com.apple.CoreFoundation 	0x9089f9e6 _CFPreferencesDomainDeepCopyDictionary + 29
8   com.apple.CoreFoundation 	0x90837ca1 computeDictRep + 200
9   com.apple.CoreFoundation 	0x90837b9d _CFApplicationPreferencesCreateValueForKey + 45
10  com.apple.CoreFoundation 	0x908364fa _CFBundleCopyUserLanguages + 58
11  com.apple.CoreFoundation 	0x90835d7b _CFBundleAddPreferredLprojNamesInDirectory + 455
12  com.apple.CoreFoundation 	0x908357fd _CFBundleGetLanguageSearchList + 206
13  com.apple.CoreFoundation 	0x9083565a CFBundleCopyResourceURL + 25
14  com.apple.iTunes         	0x000083b8 0x1000 + 29624
15  com.apple.iTunes         	0x00007f6e 0x1000 + 28526
16  com.apple.iTunes         	0x00003c30 0x1000 + 11312
17  com.apple.iTunes         	0x00002abb 0x1000 + 6843
18  com.apple.iTunes         	0x000029e9 0x1000 + 6633

Thread 0 crashed with X86 Thread State (32-bit):
  eax: 0x00000000  ebx: 0x9080df7d  ecx: 0x00000000  edx: 0x01b16670
  edi: 0x00000002  esi: 0x00000000  ebp: 0xbfffe688  esp: 0xbfffe660
   ss: 0x0000001f  efl: 0x00010246  eip: 0x9080dfa7   cs: 0x00000017
   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037

hotchip · Post by **hotchip** » November 16th, 2009, 6:18 am

Hi, I've experienced the exact same problems as described. i set up a new profile and opened iTunes fine, but back in my own profile it just bounces in the dock. I got the following message in the console:

terminate called after throwing an instance of 'std::ios_base::failure'
what(): basic_filebuf::underflow error reading the file

If it helps, my Mac (OS X, 10.4.11) was getting pretty full on the hard drive and a couple of times it reported not enough memory to save itunes library. I then deleted a load of stuff but next time I came to open iTunes it didn't work, perhaps suggesting a corruption in the itunes library. However, i did make an alias library as suggested earlier and this had no effect. Any further help you can give would be most appreciated!

Meredith28 · Post by **Meredith28** » November 24th, 2009, 12:46 am

here's what the itunes crash log said:

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/System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
0x96596000 - 0x9659afff com.apple.iPod 1.3 (13)	/System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0x969d3000 - 0x969d3fff com.apple.vecLib 3.3.1 (vecLib 3.3.1)	/System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x970ae000 - 0x970b3fff com.apple.agl 2.5.9 (AGL-2.5.9)	/System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x99a8b000 - 0x99ab4fff com.apple.CoreMediaPrivate 15.0	/System/Library/PrivateFrameworks/CoreMediaPrivate.framework/Versions/A/CoreMediaPrivate
0x9a41a000 - 0x9a420fff com.apple.ipodsynchronization 2.2 (36.0)	/System/Library/PrivateFrameworks/iPodSync.framework/Versions/A/iPodSync
0x9c082000 - 0x9c0c2fff com.apple.CoreMediaIOServicesPrivate 20.0	/System/Library/PrivateFrameworks/CoreMediaIOServicesPrivate.framework/Versions/A/CoreMediaIOServicesPrivate
0x9fb14000 - 0x9ff69fff com.apple.CoreGraphics 1.258.85 (???)	/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

Turboladdade · Post by **Turboladdade** » November 24th, 2009, 10:23 am

I'm just shooting at random here, but from your Home folder, check Library / iTunes / iTunes Plugins folder for anything. If you find anything there, drag it to your desktop to remove it, and relaunch iTunes again.

hotchip · Post by **hotchip** » November 25th, 2009, 4:49 pm

amazing, you've fixed it for me! There was a file in there called audioscrobbler.bundle which i removed from the folder, placed on desktop and now it works. Thanks so much, you're a genius!

Turboladdade · Post by **Turboladdade** » November 25th, 2009, 5:05 pm

hotchip wrote:amazing, you've fixed it for me! There was a file in there called audioscrobbler.bundle which i removed from the folder, placed on desktop and now it works. Thanks so much, you're a genius!

Glad at least one of you found the solution to your problem.

hotchip · Post by **hotchip** » November 25th, 2009, 7:17 pm

thanks again

jnewman · Post by **jnewman** » December 2nd, 2009, 10:09 pm

I'm having the same problem. My itunes app won't open, but also my mail app. won't work and safari. I'm using a Powerbook with Mac OS X 10.4.11. I've looked over another discussion and tried a few things. I've tried opening from applications folder....nothing. I've tried creating a new user account and still can't get these apps to work. Any suggestions, this is really frustrating!!

Turboladdade · Post by **Turboladdade** » December 3rd, 2009, 12:20 am

jnewman wrote:I've tried creating a new user account and still can't get these apps to work. Any suggestions, this is really frustrating!!

If you can't get these apps to work even under a new user account, then it's likely a more serious problem. You could start the long tedious process of trying to troubleshoot a system-wide problem like this, or you could just backup your important documents, reformat and reinstall Mac OS X.

jnewman · Post by **jnewman** » December 3rd, 2009, 7:46 am

My biggest worry is losing stuff I need. How do I backup my itunes library. I am a worship pastor at a church and I can't lose my music. So how do I back all of that up? And then how do I reinstall

Turboladdade · Post by **Turboladdade** » December 3rd, 2009, 11:28 am

jnewman wrote:My biggest worry is losing stuff I need. How do I backup my itunes library. I am a worship pastor at a church and I can't lose my music. So how do I back all of that up? And then how do I reinstall

Simply go to your user folder by clicking the house in a Finder window or by going to the Go menu and choosing Home. The folder that says "Music" - just drag that to an external hard drive. That's pretty much it. After you're done reinstalling, you'll replace the *new* Music folder with your backup.

kaeding · Post by **kaeding** » May 3rd, 2010, 10:23 pm

Turboladdade wrote:What version of Mac OS X are you running? You can find out by choosing "About this Mac" from the Apple menu. In the window that appears, what does it say for version?

Screen shot 2009-11-06 at 7.54.37 PM.png

maybe you can help me too:-(

Welcome to the original online Mac user community!

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