Purchased songs problem

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Bama197
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Purchased songs problem

Post by Bama197 » January 8th, 2010, 12:09 am

I bought some songs from iTunes a downloaded them directly to my phone a couple months back and I have had to restore it since. When I go to the app store and download programs that a already bought I just put my password and it does it for free and it recharges me for songs I already purchased I need help
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Turboladdade
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Re: Purchased songs problem

Post by Turboladdade » January 8th, 2010, 12:12 am

Yeah, you lost those songs unless you transferred them to/backed them up on iTunes on your computer. :( Always sync your iPhone both ways!

The difference in behavior between apps and songs may be perplexing, but I would wager it has something to do with the fact that Apple has total control over app licenses and rights.
I am now telling the computer exactly what it can do.
Bama197
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Re: Purchased songs problem

Post by Bama197 » January 8th, 2010, 9:53 am

Thanks for the advise this forum is awesome
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Turboladdade
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Re: Purchased songs problem

Post by Turboladdade » January 8th, 2010, 10:30 am

Bama197 wrote:Thanks for the advise this forum is awesome
No problem. sorry the answer couldn't have a happier outcome!
I am now telling the computer exactly what it can do.
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chasm
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Re: Purchased songs problem

Post by chasm » January 8th, 2010, 7:31 pm

You can, and should, write the iTunes support staff an email (on the store you'll find this contact under "report a problem."

They MAY -- repeat MAY -- allow you to re-download the songs as a one-time favour, or credit you the money so you can buy the songs again. Don't count on it, but they sometimes do that, particularly if you're sincere, polite and patient. It's a loss for them every time they do that, so they don't always do it.
Cheers
chas_m

http://spacejavelin.com
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